Returns and the Shipping Cost

Food Products

Due to food safety reasons, it is not possible to return or exchange food products after it has been delivered. If the food product quality problems (incorrect or damaged product) please contact our customer service within 48 hours after receiving the order. Please provide us with a photo or video of the incorrect/ damaged product. We will reply and process your report within 3 working days.

Non-Food

Products of the categorie Non-Food, may be returned within 14 days in original packaging. Always fill in the form below.

The shipping cost

The shipping costs are for the customer. However we will cover the shipping costs if the product has quality problems. 

If the return product gets damaged during transportation, we will not refund this product.

Returns by the carrier partner

In some cases, our carrier partner PostNL/DHL/UPS will return your parcel.

Common reasons:

1. You entered an incorrect address

2. You did not retrieve your package from the pick-up location on time

3. You or a fellow resident has rejected the package

4. Your package got damaged during delivery

In these circumstances, you have two options:

1. Receive a new shipment >> you will be charged the shipping fee for this new shipment, unless your package got damaged or wrongfully returned.

2. Cancel your order >> you will be charged a handling fee at the rate of the shipping fee in your country of destination, unless your package got damaged or wrongfully returned. In the latter case, we will provide a full refund of your order including the shipping fee.

The refund will take place once we received the returned good(s) and will be refunded to the same payment method that you used. The reimbursement is free of charge.